Long wait times: Users and researchers face frustration due to extended waiting periods for assistance
Inconsistent responses: Users and researchers receive varying and inconsistent answers from different staff and channels.
Fragmented document search: Users and researchers have a hard time to find the answers from hundreds of procedures, guides, manual and training materials stored in various places
Inefficient knowledge retrieval: Users and researchers want to access extensive knowledge base to provide accurate and relevant information
Information queries: Provide content creation only with the trained documents for a wide range of questions about lab knowledge
Easy to extract: Extract information when searching for intelligent answers
Streamlined process: Streamlines workflows; Experimental designs; Quickstart guides; Training
Scalability: Scales easily to manage increased or changed training data and to retrain Bot
Educational tool: Useful tool for training and tutoring, explaining the lab operations in simple terms